Shipping

When will I receive my order?

Thank you so much for purchasing Eden! We love that you’re excited to receive your jewelry. We do our best to process all orders for shipment within 72 hours of receiving them – with the exception of weekends and holiday rush times. The arrival date will depend on the shipping method selected at checkout.

Do you ship internationally?

For orders outside of North America, please visit our global site https://thisiseden.org. 

I have not received any emails about my order. Was it placed successfully?

If you did not receive an order confirmation email shortly after placing your order, it’s possible the order was not fully placed or that your email was entered incorrectly. Please reach out to customer service at us_info@thisiseden.org if you did not receive your order confirmation and we’ll take a look.

My order was returned to Eden. What do I do?

Undeliverable orders due to address error will require re-shipment. We want to make sure you receive your jewelry, so Eden will happily cover the cost of the second attempt after the original order has made it back to us.

Returns Policy

All returns must be approved by our Customer Care department. If for any reason you wish to return or exchange an item, please email us_info@thisiseden.org within 30 days of your receipt. 

For the return of damaged items, we will cover the cost of shipping by sending you a prepaid shipping label. For change-of-mind returns, you must cover the cost of return shipping.

We will handle your return by either promptly exchanging the item or issuing a credit or refund.

Still have questions? Be sure to check our FAQ page or contact us at us_info@thisiseden.org.